Shipping Policy

At Landa Privé, every custom pair of boots is made to order specifically for you. Because of the custom nature of our products, please allow time for production before your order is shipped.

Production Time

Custom-made boots typically require 3–4 weeks for production. Production times may vary depending on order volume, customization, materials, and the complexity of your design.

The production time begins after your order and customization details have been confirmed.

Shipping

Once your boots are completed, they will be carefully inspected, packaged, and shipped to the address provided at checkout.

Shipping time is separate from the 3–4 week production period and will depend on the shipping method and destination selected at checkout.

You will receive tracking information once your order has been shipped.

Expedited Orders

Need your boots for a special event or specific date? Expedited production may be available for an additional fee. Please contact us before placing your order so we can determine whether we can meet your requested deadline.

Please note that expedited production does not guarantee a specific delivery date unless confirmed by Landa Privé.

Address Changes

Please make sure your shipping address is correct before completing your purchase. If you need to change your address after placing an order, contact us as soon as possible. We cannot guarantee that an address change can be made once an order has entered production or shipped.

Delays

Landa Privé is not responsible for delays caused by shipping carriers, weather, natural disasters, customs, incorrect addresses, or other circumstances outside of our control.

For international orders, customers are responsible for any applicable customs duties, taxes, or fees charged by their country.

Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the packaging and product. If tracking shows that a package was delivered but you cannot locate it, please contact the shipping carrier first and then reach out to us for assistance.

Questions

If you have questions about your order or shipping status, please contact Landa Privé through our website. We are happy to help you throughout the process of creating and receiving your custom boots.